- How do I place an order?
You can visit our website, browse our products, and add the items you want to your shopping cart. After making your selections, click the cart icon, follow the instructions to checkout, and provide payment and shipping information to complete your order.
- What payment methods are available?
We accept various payment methods, including credit cards (Visa, MasterCard, American Express), debit cards, and other online payment methods. You can choose the payment method that suits you at checkout.
- How do I track my order?
Once your order has shipped, we will send you a shipping notification via email, which includes a tracking number and link. You can use this tracking number to track your package on the shipping company’s official website.
- How much is your shipping cost?
Shipping costs vary depending on your shipping address and the total order amount. The system will calculate and display the shipping cost at checkout. We offer standard shipping and expedited shipping options for you to choose from.
- Can I cancel my order?
If you wish to cancel your order, please contact our customer service as soon as possible (matthew@knittedhatboutique.shop), and we will do our best to assist you. Please note that once your order has been shipped, you cannot cancel it.
- How to apply for a return?
You can apply for a return within 7 days of receiving the item. Please see our Refund and Returns Policy for details, including the steps on how to apply for a return.
- What if the item is defective?
If you receive a defective or damaged item, please contact our customer service team as soon as possible after receiving it. We will provide you with solutions, including return and exchange options.
- How to contact us?
If you have any questions or concerns, you can contact us through the following methods:
Email: matthew@knittedhatboutique.shop
Phone: 786-789-8263
Thank you for choosing KNITTED HAT BOUTIQUE LLC! Please feel free to contact us with any further questions; we are happy to assist you.