Thank you for choosing KNITTED HAT BOUTIQUE LLC! We hope you are satisfied with your purchase. If you need to return an item for any reason, here is our refund and return policy:
- Refund Timeframe
You have 7 days to request a refund from the date you received the item. - Item Condition
We only accept returns if the item is unused and in its original condition. The item must include its original packaging, tags, and all accompanying accessories. - Return Process
Request a Return: Please contact customer service via email (matthew@knittedhatboutique.shop) within 7 days of the item’s arrival, providing your order number and the reason for the return.
Approval: Our customer service will process your request within 1-3 business days and provide you with a return confirmation.
Return the Item: Please return the item along with the return confirmation (which will be provided in the confirmation email). Please ensure you use a reliable shipping method and retain the tracking number to track your package’s delivery.
- Refund Processing
Once we receive the returned item and confirm its condition, the refund will be processed through the original payment method. Refund processing time is typically 3-5 business days, depending on your bank or payment provider.
- Shipping Costs
Unless the item was sent incorrectly or is defective, return shipping costs are the customer’s responsibility. Original shipping costs are non-refundable.
- Non-Returnable Items
Items with obvious signs of use, promotional items, and any items marked as non-returnable are not eligible for return. - Contact Us
For any questions regarding refunds and returns, please feel free to contact us using the following methods:
Email: matthew@knittedhatboutique.shop
Phone: 786-789-8263
Address: 4404 BALTIC ST
JACKSONVILLE. FL 32210
Thank you for choosing KNITTED HAT BOUTIQUE LLC. We hope you enjoy your shopping experience and are happy to assist you if needed!